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Care Pathways and Referral

    Home Care Pathways and Referral

    The Victorian and Tasmanian PHNs support coordination of care to ensure patients receive the right care, in the right place, at the right time.

    The PHNs work to achieve this aim in a range of ways, working with local health professionals and stakeholders. Key efforts include:

    • Localised care pathways
    • Supporting use of the Victorian Statewide Referral Form
    • Supporting the use of the Service Coordination Tool Templates

    1. Localised care pathways

    These resources are designed to help healthcare professionals assess, treat, and manage patients, and provides information on how to refer to local services and specialists.

    Care pathways aim to enhance clinical knowledge and promote best practice care; reduce the number of patients referred to specialist care who could be managed in primary/community care; build collaboration and reduce fragmentation across the health service network, and improve health outcomes.

    The development and use of care pathways strengthens understanding of the system in which health professionals work. Care pathways work to:

    1. Provide evidence-based information regarding conditions and symptoms – Drawn from latest research and clinical guidelines, care pathways provide details on agreed best practice management with links to relevant clinical practice guidelines, key publications and consensus-based resources. What does best practice look like? What are the barriers or enablers to providing best practice care to patients?

    2. Present localised service and referral information to support appropriate patient referrals – Provide accurate information on local referral options for community and hospital based services and programs, including details about how to refer. What is available in my local area? What do I need to do to ensure I refer correctly? What option is best for my patient? Is there an alternative referral option for my patient other than my local hospital?

    3. Build collaboration across the sector and aim to identify opportunity for service redesign and partnership opportunities – The development of care pathways is clinician led and collaborative, providing a structure and process for local health professionals and specialist clinicians to collectively articulate agreed criteria for assessment and associated referral requirements. Possible pathway development are embedded within hospital outpatient redesign projects or other service redesign projects. What does the evidence and clinical guidelines say? How do we improve current processes? How can we make referring easier? What can we do to ensure appropriate referrals are being received and how will this impact out outpatient clinic waiting times?

    Your local care pathways site

    Use the map below to find your local care pathways site.

    The HealthPathways process

    The HealthPathways process is led by GP clinical editors and is designed to involve all those who contribute to patient management. Consumers work alongside the care team. The key steps to the development of localised care pathways are as follows:

    • Current evidence and best management is reviewed. Issues preventing or enabling the delivery of optimal care to patients are identified with the aim of co-designing solutions.
    • A clinical working group, including GP clinical editors, specialists, nurses, allied health professionals (e.g. exercise physiology, podiatry) and a wider group of GPs, is developed. These health professionals have input into the development of this work.
    • When published, the pathways will include clinical information on assessment and management of conditions, useful patient and clinical resources, and local referral information.

    Example pathway – HealthPathways Melbourne: Low Back Pain

    Why did we need a HealthPathway for Low Back Pain?

    • High volume of patient complaints.
    • Changing nature of the evidence base, release of new guidelines, or need for clarity on the model of care.
    • Need for quality referrals to expedite first appointment to hospital outpatients.

    What did general practitioners think?

    “It’s a really common thing – around 90% of us will have back pain at some point in their life so it’s really important that we get treatment right,” – Dr Debra Wilson, General Practitioner.

    What did specialists think?

    “We were sitting here inside Royal Melbourne and all the GPs were out there, and we were just getting flooded with referrals. We said, we’ll help you develop the HealthPathway, because we see that as a way of helping GPs manage back pain within the community and improve their level of care of back pain patients” – Mr John Cunningham, Orthopaedic Surgeon

    Example – Tasmanian HealthPathways

    There are more than 660 live Tasmanian HealthPathways, with new and updated Pathways including pulmonary embolism, fibromyalgia, medications in Bipolar Disorder, and more.

    Example pathway – Haemochromatosis

    The haemochromatosis Tasmanian HealthPathway was consulted by more than 270 other health practitioners between November 2016 and March 2018.

    It provides a good source of clear, reputable information about the condition to help a GP map out their patient’s journey forward.

    What do Tasmanians GPs think?

    “It’s so logically and succinctly laid out – what tests you need, who to refer to and contacts. When I start teaching registrars, the way I’m going to start is to say to them pick a complex medical condition, go to Tasmanian HealthPathways and teach me what they say.” – Dr Daniel Kulbac told Primary Health Matters magazine.

    2. Victorian Statewide Referral Form

    The GP Referral form is a user-friendly resource to support GP referrals to other services, public and private. The referral form provides a standardised mechanism for referral from general practice to health providers including hospital specialist clinics (outpatients). The benefits of using this form are that:

    • The GP Referral is available as ‘supplied’ in most GP software packages. GPs can simply search for the template in the package they use.
    • It provides a single referral template which simplifies processes as opposed to using a multitude of service specific referral forms or where a form template does not already exist.
    • The GP Referral template is the preferred format for GP referrals to Government funded primary care services such as community health. The GP Referral template is also suitable for referrals to hospital outpatient services
    • Trials have shown that it does not take any more time to generate a referral by using the form compared with traditional referral or letters.

    Download the form

    3. Victorian Service Coordination Tool Templates

    The Service Coordination Tool Templates (SCTT) are a suite of templates developed to facilitate and support service coordination. The SCTT support the collection and recording of initial contact, initial needs identification, referral and coordinated care planning information in a standardised way.

    The Victorian Department of Health and Human Services website contains access to online learning modules, screening tools, and other templates. Software vendors can advise on how to embed SCTT into provider systems.

    Access the SCTT Templates

    Access your local HealthPathways

    HealthPathways Murray

    Locations covered:

    Central Victoria
    Gannawarra
    Loddon
    Campaspe
    Greater Bendigo,
    Mt Alexander
    Macedon (part)

    Goulburn Valley
    Moira
    Greater Shepparton
    Strathbogie
    Mitchell
    Murrindindi

    North East
    Albury
    Alpine
    Benalla
    Indigo
    Mansfield
    Towong
    Wangaratta
    Wodonga

    North West
    Buloke
    Mildura
    Swan Hill

    Gippsland Pathways

    Locations covered:

    Bass Coast
    Baw Baw
    East Gippsland
    Latrobe
    South Gippsland
    Wellington

    HealthPathways Melbourne

    Locations covered:

    HealthPathways Melbourne is a partnership between Eastern Melbourne PHN and North Western Melbourne PHN.

    Eastern
    Banyule
    Boroondara
    Knox
    Manningham
    Maroondah
    Mitchell (part)
    Monash
    Murrindindi (part)
    Nillumbik
    Whitehorse
    Whittlesea
    Yarra Ranges (part)

    North Western
    Brimbank
    Darebin
    Hobsons Bay
    Hume
    Macedon Ranges (part)
    Maribyrnong
    Melbourne
    Melton
    Moonee Valley
    Moorabool
    Moreland
    Wyndham
    Yarra

    HealthPathways Western Victoria

    Locations covered:

    Ballarat Goldfields
    Central Goldfields
    Ballarat
    Hepburn
    Moorabool
    Pyrenees

    Geelong Otway
    Queenscliffe
    Greater Geelong
    Golden Plains
    Surf Coast
    Colac Otway

    Great South Coast
    Corangamite
    Glenelg
    Moyne
    Southern Grampians
    Warrnambool

    Wimmera Grampians
    Ararat
    Hindmarsh
    Horsham
    Northern Grampians
    West Wimmera
    Yarriambiack

    South Eastern Melbourne Pathways

    Locations covered:

    Bayside
    Cardinia
    Casey
    Frankston
    Glen Eira Greater
    Dandenong
    Kingston
    Mornington
    Peninsula
    Port Philip
    Stonnington

    HealthPathways Tasmania

    Locations covered:

    Statewide

    Contact:
    CSpiller@primaryhealthtas.com.au

    For PHNs: Dementia Support Pathways and Implementation Project 

    Copyright 2023 Victorian and Tasmanian PHN Alliance
    • About us
      • About the Alliance
      • Community engagement
      • Collaboration
      • Leadership
      • PHN Publications
      • Thought Leadership
    • Our Work
      • Best practice, prevention, management and support
        • Accelerated uptake of Hepatitis C medicines
        • Carer Awareness in General Practice
        • Community led cancer screening
        • Lymphoedema Primary Care Capacity Building
        • Optimal Care Pathways
          • Optimal Care Pathways – Oesophagogastric Cancer OCP
          • Optimal Care Pathways – Prostate Cancer
        • Place-based Suicide Prevention
        • Urgent Care Clinics
        • Statewide Paediatric HealthPathways Project
        • Victorian HIV and Hepatitis Integrated Training and Learning (VHHITAL)
          • VHHITAL – Education and events copy pack
      • Connecting health with other sectors
        • Doctors in Secondary Schools
          • Apply to Doctors in Secondary Schools: one day out of your everyday
        • Enhancing Mental Health Support in Secondary Schools
      • Health system integration and reform translation
        • Alcohol and other Drug Integration
        • Care Pathways and Referral
          • COVID-19 care pathways
        • Enhancing Carers Supports Within Primary Health Care
        • Mental Health Integration
        • My Health Record Expansion
        • PIP QI Incentive partnership
        • SafeScript
        • State Emergency and Support Recovery
        • Statewide Specialist Clinic Referral Criteria
        • The National Disability Insurance Scheme in Victoria and Tasmania
        • Voluntary Assisted Dying
    • News and Education
      • Education and Calendars
      • News
      • Online Learning
    • SafeScript Training
    • Contact
      • Contact us
      • Our PHNs
    VTPHNA