Understand the importance of patient experience and how it differs from satisfaction. Learn about an overall approach to improving patient experience.
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Learn about the key elements of a strategic planning framework and how to create strategies for data collection, analysis and planning to optimise practice strategic planning.
Understand the needs of the older person, and how to apply the principles of multimorbidity to practice workflows and care planning processes.
Learn about key components of care coordination and how to improve coordination of care in general practice.
This webinar is designed for nurses who are new to general practice. It will help you understand the many roles and responsibilities of the general practice nurse.
Learn about the opportunities, challenges and risks in conducting mental health consultations by telephone and/or videoconferencing, and practical strategies for improving outcomes for both practitioner and client – including establishing and maintaining a therapeutic relationship with clients within the digital environment.
This education is accredited for RACGP and ACRRM professional development, provided when you complete all three short webinars and the associated survey.
Differentiate between recalls and reminders and their key components, understand the RACGP Standards requirements and learn about how technology can streamline contact with patients.
Learn about the Victorian Department of Health and Human Services immunisation program, the role of the nurse, the difference between government and privately funded vaccines and the resources available to support general practices.
Increase your knowledge of COVID-19 in the context of general practice, learn strategies for infection prevention and control to implement in your practice, and increase your confidence to manage suspected cases.