This education is accredited for RACGP and ACRRM professional development, provided when you complete all three short webinars and the associated survey.
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Differentiate between recalls and reminders and their key components, understand the RACGP Standards requirements and learn about how technology can streamline contact with patients.
Learn how to explain the principles of infection control and chain of infection, define standard and transmission-based precautions, the importance of protective equipment and hygiene, plus how to handle sharps, spills and staff immunisation.
Join this webinar to better understand the opportunities, challenges and risks in conducting mental health consultations by telephone and/or videoconferencing, and to learn practical strategies for improving outcomes for both practitioner and client – including establishing and maintaining a therapeutic relationship with clients via this technology.
Quality improvement in general practice provides a systematic and formal approach to analyse practice performance and build a foundation for high performing teams.
Find out about the latest on safety processes in general practice including strategies to minimise risk, and policies, procedures and methods for handling violent behaviour.
Learn about the roles and responsibilities for reception staff in handling customer service, communication, accreditation and teamwork.
Recognise and apply the principles of safe vaccine storage management, identify the processes required to ensure that cold chain is maintained, and learn how to implement a cold chain breach or power failure protocol including undertaking the required processes and reporting.
Why do we need a triage system and how can you allocate urgent appointments in your practice? Learn how to recognise high risk categories and the importance of communication and documentation when triaging patients in this webinar.
Understand the sterilisation process, documentation requirements, equipment calibration and changes in the latest edition of the RACGP Standards for General Practices which affect sterilisation processes.