Learn about the roles and responsibilities for reception staff in handling customer service, communication, accreditation and teamwork.
The Reception role in General Practice
- Chronic disease management and MBS numbers
- General practice nurse orientation
- Coordination of care and service navigation
- Health of the older person
- Strategic planning
- Using patient experience for continuous quality improvement
- Health Assessments: 75 + Years
- Hepatitis C: your role as a primary care nurse part 1
- Hepatitis C: your role as a primary care nurse part 2
- Sterilisation
- Triage
- The Reception role in General Practice
- Safety in General Practice
- Quality Improvement
- Infection Prevention and Control
- Coronavirus disease (COVID-19): Practical measures for general practice
- Introduction to immunisation for general practice nurses
- Recalls and reminders in general practice
- STI introductory videos
- Carer Awareness in General Practice
- Tools for wellbeing for people with blood-borne viruses: LiverWell app and PozQoL Scale
- Tips and strategies in using technology for mental health consultations
- Managing patients with heart failure in primary care – Workshop 1
- Lung Cancer – Diagnosis to survivorship: what’s new for GPs?
- Health Assessments: 45-49 and 40-49 year old